1. INTRODUCTORY PROVISIONS

1. 1. These terms and conditions (“T&C”) govern the rights and obligations arising on the basis of an accommodation arrangement contract concluded between the travel agency BWX Travel s.r.o., Company ID No.: 23140071, with its registered office at Na pískách 1187/96, 160 00, Praha 6 – Dejvice, Czech Republic (“Travel Agency”), and the customer (“Contract”).

1.2. Based on the Contract, The Travel Agency undertakes to arrange accommodation of the agreed quality, and the customer agrees to pay the Travel Agency the agreed price.

1.3. Provisions of the Czech Civil Code concerning customer rights under package travel contract and customer protection in the event of the travel organizer’s insolvency do not apply to accommodation arrangements.

2. CONCLUSION OF THE CONTRACT

2.1. The Contract is concluded on the Travel Agency’s website through the following steps:

• the customer selects accommodation from the advertised offers;
• the customer specifies the number of accommodated persons, if required;
• the customer is informed of the total price of the accommodation arrangement based on their specified demands;
• the customer fills in their personal data, and, if the accommodation is being booked for another person or other persons, the personal data of the persons for whom the accommodation is being booked;
• the customer selects the method of payment;
• the customer acknowledges these T&C by checking the box “I agree with the General Terms and Privacy Policy of BWX Travel s.r.o. for the arrangement of accommodation”;
• the customer clicks the button “Confirm data and Pay”, constituting a valid conclusion of the Contract.

2.2. The customer receives a confirmation email with a summary of the arranged accommodation and other relevant information. These T&C are attached to the confirmation email.

2.3. The Contract becomes effective once the customer pays the full price for the arranged accommodation.

3. PRICE AND PAYMENT TERMS

3.1. The price of the arranged accommodation is agreed upon in the Contract. The accommodation price will be displayed on the website after the number of persons is specified, as outlined in Art. 2.1.

3.2. The price is stated in CZK or EUR, including VAT and local taxes.

3.3. The price is due on the day of concluding the Contract.

3.4. Payment is deemed paid once the Travel Agency receives it in the bank account indicated in the Contract or in the confirmation email.

4. CANCELLATION AND CANCELLATION FEES

4.1. Both the customer and the Travel Agency may withdraw from the Contract at any time and for any reason before the accommodation arrangement begins. The withdrawal becomes effective upon the delivery of a notice to the other party.

4.2. If the customer withdraws from the Contract for reasons other than a breach by the Travel Agency, the following cancellation rules apply:

• 31 days before the start of the stay – free cancellation (also applies if the customer has chosen to purchase in installments)
• after this date – 100% of the accommodation price

4.3. The customer may transfer the Contract to another person only with the consent of the Travel Agency. This is not considered a withdrawal from the Contract.

5. LIABILITY FOR DEFECTS AND DAMAGES

5.1. The Travel Agency is responsible for the proper arrangement of accommodation.

5.2. If the extent or quality of the provided accommodation is objectively lower than agreed, the accommodation is provided with the lack of conformity. In such case, the customer has the right to file a complaint. The customer must file the complaint without undue delay so that remedial action can be taken immediately if possible. The Travel Agency will confirm receipt of the complaint.

5.3. If the accommodation is provided with the lack of conformity with the Contract and the customer raised the complaint without undue delay, the customer is entitled to a discount proportional to the extent and duration of the lack of conformity. The customer should request the discount from the Travel Agency without undue delay. The Travel Agency shall respond to the request for a discount no later than 30 days after the verifiable filing of the complaint, unless a different period is agreed upon.

5.4. If the customer, for any reason on their part, fully or partially fails to use the accommodation, according to the Contract, the customer will not be entitled to any refund or discount.

6. PERSONAL DATA PROTECTION

6.1. The customer acknowledges that, for the purposes of arranging accommodation and fulfilling legal obligations, the Travel Agency is entitled to process their personal data, including but not limited to: name, surname, date of birth, address, email, phone number, bank details, passport number and its validity, or other identity document, data on allergies, medications, and other health conditions. This data may be shared with accommodation providers.

6.2. The customer acknowledges that the Travel Agency will process their personal data (name, surname, address, phone number, email) for the purpose of sending commercial communications. The Travel Agency may send such communications via SMS, MMS, email, post, or phone call. The customer may object to sending of such communications at any time, either by mail to the Travel Agency’s address or via email to: info@bwxtravel.cz in such case, the Travel Agency will stop sending commercial communications and cease processing personal data for direct marketing.

6.3. The provisions of Art. 6 apply accordingly to the persons whose personal data the customer filled in, as outlined in Art. 2.1. By clicking “order with payment obligation”, the customer confirms they are authorised to provide consent on behalf of the other persons, whether based on contractual or other representation.

6.4. The customer acknowledges that as a data subject they have the following rights in particular:

• to request access to their personal data;
• to request correction of inaccurate or incomplete data;
• to request deletion of their personal data;
• to request restriction of processing;
• to object to processing;
• to lodge a complaint with the supervisory authority: The Czech Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Prague 7.

7. MISCELLANEOUS PROVISIONS

7.1. The Contract shall be governed exclusively by Czech law.

7.2. The potential invalidity of any provision of these T&C shall not affect the validity of any provisions of the Contract.

7.3. All disputes arising from the Contract shall be resolved by the courts of the Czech Republic.

7.4. In the event of a dispute related to the Contract, the customer who is a consumer has the right to alternative dispute resolution (ADR) through the Czech Trade Inspection Authority. Detailed information is available at www.coi.cz.

7.5. A customer who has purchased goods or services online and is a consumer may use the Online Dispute Resolution platform. Further details are available at http://ec.europa.eu/odr.

These terms and conditions are effective from October 21, 2025. 10. 2025.